Last Updated: 29 May 2026
Perfume Arts is committed to providing a premium fragrance experience
for weddings, corporate functions, private events, and customised
gifting solutions.
As our services and products are prepared specifically for each
client and event, the following booking, cancellation, and refund
terms apply.
A booking is only confirmed once a quotation has been accepted and any
required deposit has been received.
Dates are reserved exclusively for your event once the booking
has been confirmed.
Deposits may be required to secure an event date.
Unless otherwise agreed in writing, deposits are non-refundable
as they are used to reserve your booking date and begin planning,
preparation, and resource allocation for your event.
If you need to cancel your booking, please notify us as soon as
possible in writing.
Refunds for cancellations may be considered at our discretion
depending on:
Any approved refunds will be communicated in writing and processed within a reasonable timeframe.
We understand that event requirements may change.
Requests to adjust guest numbers, fragrance selections,
packaging, branding, labels, or other event details should be
submitted as early as possible.
While we will make every reasonable effort to accommodate
changes, we cannot guarantee modifications once production or
preparation has commenced.
Additional costs may apply where changes increase quantities,
materials, or production requirements.
Perfume products prepared specifically for an event, corporate gifting
project, wedding favour order, branded activation, or any personalised
request are custom-made to client specifications.
As a result, customised or personalised products are generally
not eligible for return, exchange, or refund once production has
begun.
If you receive products that are damaged, defective, or materially
different from the agreed order specifications, please notify us
within 48 hours of receipt.
Where appropriate, we may request photographs or additional
information to assess the issue.
If a fault is confirmed, Perfume Arts may, at its discretion:
If you believe there was a problem with the Perfume Bar service provided at your event, please contact us as soon as reasonably possible after the event so that we can review the matter and work towards a fair resolution.
Where a refund is approved, it will be processed using the original
payment method where reasonably possible.
Processing times may vary depending on banking institutions and
payment providers.